PRIVACY POLICY

Pobjoy Diamonds & Fine Jewellery Limited ('Pobjoy Diamonds') has its registered offices at Pobjoy School of Minting, Kingswood Park, Bonsor Drive, Kingswood, Surrey KT20 6AY  In this Privacy Policy, we use the terms Pobjoy,or 'Pobjoy', 'Pobjoy E-Boutique' we, our and us to refer to the head office of Pobjoy Diamonds & Fine Jewellery Limited.

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms, together referred to as the Electronic Media Sites, ('EMS'), when you interact with us over social media platforms, over the phone or when visiting our guest suite or other offices or representative offices. You should also refer to our Cookie Policy in reading this document. 

Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this EMS within a reasonable period.

Information you provide to us and how we use it

We collect the information from you as detailed below:

  • To access certain areas of our EMS, you may need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number).  By entering your details in the fields requested, you enable Pobjoy to provide you with the services you select;
  • When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information.  In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit our guest suite or contact us by telephone.  Please note that phone calls may sometimes be recorded for security, training and development purposes;
  • If you choose to interact with Pobjoy via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
  • Where you choose to use the Drop A Hint email facility where this is made available on our EMS, Pobjoy will collect your email address and given name and the email address and given name of the recipient.
  • We also collect certain information automatically about visitors to our EMS as described in the Cookie Policy 
  • We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” in our Cookie Policy.
  • We will use the information we collect from you to:
  • Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
  • Manage our accounts and records;
  • Deal with your enquiries and requests;
  • Send service related communications, including announcements and administrative messages such as order confirmation;
  • Send you emails or SMS communications as periodical reminders of specials anniversaries which you have instructed us to do through our loyalty rewards program or other explicit instruction.
  • Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
  • Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section in our Cookie Policy for further information about how you can control these updates);
  • Conduct market research so that we can continuously improve the services we provide to our customers;
  • Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our EMS and services secure; and
  • Understand how our EMS is used so that we can continuously improve our EMS and services and other offerings.

 

Where you have agreed to a particular use of your information, we process it on the basis of your consent. You may withdraw that consent at any time (for example, for us to send you marketing bulletins or newsletters) by contacting us.

We also process your information where this is necessary for the performance of a contract with you or where it is necessary for our legitimate interests of operating, protecting and improving our business.

Addendum To This Privacy Policy. Updated February 2020

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find below. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy also available on the link below.

Pobjoy Diamonds & Fine Jewellery Ltd 2020