We use the trusted Royal Mail's logistic services to provide our customers with FREE delivery within the UK. The information provided below is for guidance purposes and may be subject to change. It is reliant upon the policies set by the Royal Mail or other delivery companies Pobjoy may use to provide customers with fast and reliable shipping services. If you require special delivery arrangements please advise us when ordering. We will do our best to accomodate special requirements. Multiple items ordered within one checkout maybe sent separately or combined within one parcel and we will notify you accordingly when shipping.
Items under £150 value are mailed in cushioned envelopes designed to fit through your letter box.
Shipping to mainland Europe incurs surcharges and may require the services of an alternative delivery company. For UK customers it is possible to pre-arrange pick up of your order from Pobjoy. Estimated delivery times stated are from the day items are dispatched. For rings, bespoke, customized and some handmade items please see the relevant product information about expected lead times. If you require an item urgently please let us know and we will endeavour to facilitate this, subject to any additional charges this may incur which will be passed on to you at cost.
Items Under £150 UK
Orders for standard items processed during weekdays before 11 am which are in stock are shipped within 48 hours and usually the same day using Royal Mail Signed For 1st Class delivery. You should receive your order the day after we notify you by SMS or email that your order has been shipped, including Saturdays, but please allow up to 48 hours delivery. This service does not provide customer tracking but does provide Pobjoy with confirmation of delivery. Please allow extra time for orders placed at weekends and public holidays.
Items Over £150 UK
Orders for standard items processed during weekdays before 11 am which are in stock are shipped within 48 hours and usually the same day using Royal Mail Tracked 48 delivery. You should receive your order within 48 hours of us notifying you by SMS or email that your order has been shipped. This service also provides tracking information provided by Royal Mail by SMS or email to ensure delivery information to both the customer and Pobjoy. Please allow extra time for orders placed at weekends and public holidays.
Items Over £500 UK
Orders of over £500 value processed before 11 am on weekdays are shipped within 48 hours and usually the same day using Royal Mail Special Delivery Guaranteed. Once dispatched from Pobjoy we will notify you by SMS or email and you should receive your order before 1 pm the following day. This service includes tracking information and tracking updates which are provided by the Royal Mail and will be sent to you by SMS or email. Requires a signature upon receipt.
For orders up to £250 we use Royal Mail International Tracked and Signed For Delivery. This incurs a supplemental charge of £10 (£8 if order is less than £50). For items above £250 please contact us for more information before placing your order so as to ensure we are able to satisfy your expectations.
You can pre-arrange collection direct from Poboy. Please contact 020 3998 3075