Every item bought from our E-Boutique is shipped ready to gift as standard and includes:
Ladies Silver Items
Outer non-branded cushioned shipping envelope or cardboard box for added security
Gold embossed white eco-friendly gift bag, bow & blank gift tag
Gold foil embossed white recycled card jewellery box tissue packed within gift bag
Care and cleaning instructions card with contact information
Mens Silver Items
Outer non-branded cushioned shipping envelope or cardboard box for added security
Gold embossed black eco-friendly gift bag, bow & blank gift tag
Gold foil embossed black recycled card jewellery box tissue packed within gift bag
Care and cleaning instructions card with contact information
Gold, Platinum, Palladium & Diamond-Set Items
Outer non-branded cushioned shipping envelope or cardboard box for added security
Gold embossed black eco-friendly gift bag, bow & blank gift tag
Gold foil embossed black card or deep grey leatherette jewellery box tissue packed within gift bag
Care and cleaning instructions card with contact information
Gold embossed silk effect jewellery pouch.
Professional 'Connoisseurs' diamond cleaning pen*
Most of our packaging is made from recycled card. All our packaging is purchased from the UK and Europe only.
If you would prefer to receive your items without our branded packaging please email us after checkout.
* Included with diamond engagement and eternity rings and diamond set jewellery items over £500
FREE EXPRESS SHIPPING
We use the trusted Royal Mail's logistic services to provide our customers with FREE delivery within the UK. The information provided below is for guidance purposes and may be subject to change. It is reliant upon the policies set by the Royal Mail or other delivery companies Pobjoy may use to provide customers with fast and reliable shipping services. If you require special delivery arrangements please advise us when ordering. We will do our best to accomodate special requirements. Multiple items ordered within one checkout maybe sent separately or combined within one parcel and we will notify you accordingly when shipping.
Items under £150 value are mailed in plain logo-free cushioned envelopes designed to fit through your letter box.
Shipping to mainland Europe incurs surcharges and may require the services of an alternative delivery company. For UK customers it is possible to pre-arrange pick up of your order from Pobjoy. Estimated delivery times stated are from the day items are dispatched. For rings, bespoke, customized and some handmade items please see the relevant product information about expected lead times. If you require an item urgently please let us know and we will endeavour to facilitate this, subject to any additional charges this may incur which will be passed on to you at cost.
Items Under £150 UK
Orders for standard items processed during weekdays before 11 am which are in stock are shipped within 48 hours and usually the same day using Royal Mail Signed For 1st Class delivery. You should receive your order the day after we notify you by SMS or email that your order has been shipped, including Saturdays, but please allow up to 48 hours delivery. This service does not provide customer tracking but does provide Pobjoy with confirmation of delivery. Please allow extra time for orders placed at weekends and public holidays.
Items Over £150 UK
Orders for standard items processed during weekdays before 11 am which are in stock are shipped within 48 hours and usually the same day using Royal Mail Tracked 48 delivery. You should receive your order within 48 hours of us notifying you by SMS or email that your order has been shipped. This service also provides tracking information provided by Royal Mail by SMS or email to ensure delivery information to both the customer and Pobjoy. Please allow extra time for orders placed at weekends and public holidays.
Items Over £500 UK
Orders of over £500 value processed before 11 am on weekdays are shipped within 48 hours and usually the same day using Royal Mail Special Delivery Guaranteed. Once dispatched from Pobjoy we will notify you by SMS or email and you should receive your order before 1 pm the following day. This service includes tracking information and tracking updates which are provided by the Royal Mail and will be sent to you by SMS or email. Requires a signature upon receipt.
Mainland Europe
For orders up to £250 we use Royal Mail International Tracked and Signed For Delivery. This incurs a supplemental charge of £8 or currency equivalent. For all orders over £250 or currency equivalent shipping is free of charge.
USA & Rest Of World
All orders up to £250 or currency equivalent incur a supplemental charge of £8. For all orders over £250 or currency equivalent shipping is free of charge.
Collection: You can pre-arrange collection direct from Poboy. Please contact 0203 998 3075
FREE INTERNATIONAL SHIPPING ON ORDERS ABOVE £250 OR CURRENCY OF PURCHASE EQUIVALENT
COVID 19 UPDATE: Shipping information maybe be subject to change without prior notice due to unforeseeable impacts of local, national or international interruptions caused by COVID 19 measures and policies as introduced from time to time. We shall endeavour to clarify any material changes to our shipping and returns policy with you accordingly.
FREE 28 DAY RETURNS
We offer FREE paid for returns and exchanges on all standard items of over £50 purchase cost and include a form to tape back on to the package we shipped your order in. Therefore please do not discard the shipping envelope or box until you are sure you are happy with your Pobjoy item. If you have discarded the original shipping envelope or box, please carefully place all the original contents into a new large envelope if the overall depth with the items inserted is 25mm or less and then place the returns form to the front of the envelope using sellotape or paper glue. For items purchased for £50 or less you will be required to pay for the returning shipping costs which are typically between £1.20 and £3.50 based on Royal Mail second class delivery charges.
If the items are larger then please insert into a small cardboard box which can be purchased from your local post office or stationers and affix the returns form to the front. You then just need to drop the item off to your nearest post office or other returns depot. You have 14 days after receipt of your items within which to notify us by email that you intend to make a return. From when you notify us by email, you have a further 14 days for any returned items to be shipped to and received by us. Upon receipt of undamaged goods we will arrange for your original payment card to be refunded in full or issue you a credit note if you prefer in the form of an equivalent value gift token plus an additional £5 to spend in the Pobjoy E-Boutique on returned items of more than £50 purchase price. Subsequent purchases using this gift token cannot be returned or exchanged for cash but can be returned for replacement gift tokens.
It is very important that you do not wear or in anyway damage the item you wish to return to Pobjoy. We strongly advise you to handle the jewellery item extremely carefully and with clean hands or gloves when inspecting the item or trying it on, as we are unable to accept any item which is anything less than as new condition. All items are quality checked and photographed before dispatch. Certain items cannot be returned including engraved, bespoke and customised pieces unless faulty. Please read our Terms & Conditions Of Sale for full details.
I have used Pobjoy jewellery for many years for new pieces, repairs and new settings. Always a combination of helpful, friendly staff and very high quality. Definitely recommend them.
