CUSTOMER COMPLAINTS

We hope you do not have reason to make a complaint. However, we understand that sometimes we may fall short of your high expectations.

 

Where you feel you have grounds for a complaint we ask you to email or call us to discuss the reason and provide us the opportunity to put things right.

If you are still not satisfied with how we are dealing with your concerns we operate a formal complaints procedure to address this.

So if you feel that an issue or concern you have raised is not being dealt with reasonably please email us at contact@pobjoydiamonds.com with COMPLAINT as the subject title. Please provide a summary of the complaint including the timeline. Please include your full name, telephone number and any order reference number that maybe relevant. You can find these details in your account area. We aim to respond to you within 48 hours of receipt, during weekdays.