FREE RETURNS & WARRANTY
Free 28 day returns *
6 month warranty term
If your watch is not covered by the manufacturer's warranty then you can send it in to us to get a formal quote from an qualified repairer. We will then contribute 10% of the price you paid for the watch towards any repair costs **
Free return shipping
Alternatively if your pre-owned watch has any remaining manufacturer's warranty, then you can send your watch to them for repair either via us or via an authorised retailer
* You must notify us within 14 days of receipt that you wish to return the watch. Subject to notifying us within this 14 day period you have a total of 28 days from receipt to return the watch to us for a full refund. Watch must be in the same condition as supplied to you.
** Please note that our warranty covers manufacturing and mechanical defects only. Usual wear-and-tear or damage caused to the watch by mishandling/mistreatment or accidents are also excluded. Damage caused to a watch due to submersion in water which is against the manufacturer's guidance is also excluded from this warranty as is wear and deterioration of the watch strap.
Any modification to a watch by the addition or substitution of components by products which have not been provided by the manufacturer or in situ when purchasing the watch from Pobjoy will also invalidate this warranty.