CUSTOMER EXPERIENCE

At Pobjoy we understand that customers define our business. Our customer experience starts with the initial visit, browsing, selecting and purchasing. It continues through the order fulfillment and delivery process to after you have received your order.

That's why we have focussed on making our website fast to navigate, shopping and checkout effortless with free delivery and online support included as standard.

CUSTOMER ASSISTANCE

To answer many of the questions we have encountered you will find a raft of helpful information within our Guidance & Resources area in this site. We are always pleased to help clarify any additional queries you may have. Please use the CONNECT tab at the side of this site to explain how we can help further.

PRODUCT INFORMATION

We do our best to provide as much relevant information about our products. We also try to provide clear, high definition images in different sizes to accurately portray the items we sell. The product information is periodically reviewed and additional information customers have suggested updated accordingly. If you require more details about a product you are considering purchasing from Pobjoy, please contact us and we will do our best to help.

You can also use our Drop A Hint function featured within each product information page, to easily forward on an item you like to your partner, friend or family member. We are regularly adding new products to our range, so please come back to check out our site or subscribe to receive interesting updates by SMS or email. We also operate an extensive loyalty rewards program. You can start earning reward points today just by creating an account. Just click on the Rewards icon to the right of this site.

AFTER SALES SUPPORT

At Pobjoy we understand that the customer experience continues after the point of sale. We will ensure that your order is fulfilled and safely shipped to you as quickly as possible and promptly respond to any issues that may on rare occasions arise. After you have received your order we are here to deal with any further questions you may have and to assist you where we can in enjoying your item of jewellery for many years to come. If we fall short of your high expectations in any way we also provide a formal complaints form in the footer to this site.