At Pobjoy we understand that customers define our business. Our customer experience starts with your initial enquiry, giving you as much informatiion as you would like to guide you through the decision making and purchasing process.
It continues through the creation and fulfillment of the order and delivery process to after you have received your cherished piece of jewellery.
As well as dealing with us by phone you are welcome to come in and see us in person at our visitors suite by appointment - or we can assist you online via Whatsapp, Zoom, Skype or on our chat facility. The choice is yours.
GUIDANCE & ASSISTANCE
To answer many of the questions we have encountered you will find a raft of helpful information within our Sizing & Guides area in this site. We are always pleased to help clarify any additional queries you may have.
Please click on Contact in the footer of this site to explain how we can help you further. Or click on CALL ME to arrange a convenient time for us to call you.
We will also be pleased to lend guidance and advice if you are looking to buy a diamond ring or other fine jewellery.
We do our best to provide as much relevant information about our products. We also try to provide clear, high definition images in different sizes to accurately portray the items we sell. The product information is periodically reviewed and additional information customers have suggested updated accordingly. If you require more details about a product you are considering purchasing from Pobjoy, please contact us and we will do our best to help.
We are regularly adding new items to our ranges, so please come back to check out our site or subscribe to receive worthwhile updates and special discounts by SMS or email. We also operate an extensive loyalty rewards program. You can start earning reward points today just by creating an account. Just click on the "Rewards" icon on the homepage.
AFTER SALES SUPPORT
At Pobjoy we understand that the customer experience continues after the point of sale. We will ensure that your order is fulfilled and safely shipped to you as quickly as possible and promptly respond to any issues that may on rare occasions arise.
After you have received your order we are here to deal with any further questions you may have and to assist you where we can in enjoying your item of jewellery for many years to come. If we fall short of your high expectations in any way we also provide a formal complaints procedure to get things resolved which you can find in the footer of this site.
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